Cancellations & Refunds Policy

1. The reservation deposit is non-refundable.
2. If the participant cancels, recoverable amounts may be converted into a credit note for another ALLIANCE service or mission.
3. Flights, hotels, accreditations and other services already contracted are subject to each provider's rules and may be non-recoverable.
4. Substitution of a participant is allowed when providers permit it and may generate fare differences or additional charges.
5. If a visa is denied before flights and hotel are purchased, the deposit balance is refunded after deducting the service fee and expenses actually incurred for the visa process.
6. If ALLIANCE cancels the mission, a rescheduling or adjustment will be sought first; the corresponding refund will be applied afterward.
7. If the reference operating group is not reached, any price adjustment will be notified before proceeding with the booking.
8. The full balance must be settled 30 days before departure.

For questions about this policy, write to hola@alliance.org.mx.